Contact Us

We are a workshop first and a storefront second, so the fastest way to reach a person is the same way you would reach any small studio: email or WhatsApp.

What to include in your message

For a custom enquiry, three things move the reply from "tell me more" to a real quote:

• The center stone you have, or want — millimeter size if you know it, carat if you do not.
• Your ring size, or a photograph of the hand with something for scale.
• Two or three references, not one. The second image usually explains what you actually liked about the first.

For an existing order, include the order number and photographs of the issue. We answer order questions in the same queue as new enquiries, but photographs shorten the exchange considerably.

Replies and time zones

We work Wuzhou hours (GMT+8) and answer customer service in US Eastern hours, so a message sent in the American morning usually has an answer the same day. Expect 24–48 hours in business hours; custom quotes are typically returned within one business day.

Send a message

Sending stones or a repair

Do not ship a stone before you have spoken to us. We will send the correct insured address, a reference number and the customs wording to use. Parcels without a reference number are held at reception and slow everything down.