Track an Order

Where to find your tracking number

When your parcel leaves the workshop we email a shipping confirmation with a tracking number and a link. The subject line is A shipment from order #xxxxx is on the way. If you cannot find it, search your inbox for that phrase — it often lands in Promotions.

Why tracking looks stuck

International parcels are handed between carriers. The first scan after dispatch can take 2–3 days, and the handover between the origin and destination carrier can take another 2 days with no visible movement. This is normal. A parcel that has not scanned for seven business days is worth investigating.

What to do if it has gone quiet

Email service@holycome.com with the order number and the tracking number. We open a trace with the carrier, which typically takes 5–10 business days, and we will reship or refund if the parcel is confirmed lost.

Customs holds

If tracking says "held at customs" or "awaiting payment of duties", the carrier needs something from you — usually a payment or an invoice copy. Contact the carrier directly with the tracking number; they respond faster than we can through the same channel.

Order changes

Made-to-order pieces enter production quickly. Cancellations are possible within 24 hours of ordering by emailing with the subject Cancellation Request. After production starts we cannot cancel, and for security we cannot change a delivery address once an order is placed.

Still need help?

Email us with the order number and we will answer within one business day. Include photographs if the question is about the piece itself.